The Theory of Broken Windows

Theory of Broken Windows
Recently, as a guest on TharsternTV, we compared the “Theory of Broken Windows” with the 100% System of Cleanliness in business. The “Theory of Broken Windows” introduced in 1982, impacted police work in the following decades. This theory uses broken windows as an...

Confronting the Author of Confusion

Author of Confusion
Confronting the “author of confusion,” head-on, can be intimidating, even scary! Not surprisingly, this mysterious unwelcome visitor seems to target small businesses, waiting for the opportunity to create turmoil. Some say the author of confusion is simply the ebb and...

A Place Called THERE

Place Called There
Believe it or not, there IS a place called THERE!  For years, many small business owners have shared with us their desire to go “there”. In fact, in their mind’s eye they can described how it looks, how orderly and peaceful it seems “there”. No doubt, the desire is...

We Will Refund Your Misery

Refund Your Misery
Dear small business owner, are you living the life of “Les Miserables”? If so, take a few minutes to consider business process systemization. And, if you don’t like what you read here, we will refund your misery! Unless of course, you are okay with having little free...

This is What I Know

This is what I know
As a business owner for over three decades, THIS IS WHAT I KNOW. When there is no written operations manual for how a business runs, it’s a sure sign the owner has that critical information locked in his or her head. Therefore, when employees need access to that...

Give Me Liberty or Count Me Out!

Give Me Liberty
“Give me liberty” is the heart-cry of most small business owners. Let’s face it, the original dream of business ownership is to become independent financially and enjoy lots of free time. Unfortunately, for most owners with five or more years under their belt, the...

Ignorance Gone to Seed in Small Business

Ignorance Gone to Seed
“Ignorance Gone to Seed” is a state in which small business owners find themselves when refusing to acknowledge the need for end-to-end workflow systemization. Truth is, whether it’s the seed of a lack of knowledge, procrastination, or just plain old stubbornness, it...

In Search of Optimal Order in Business

Optimal Order
We encounter many owners of small-to-midsize businesses who are in search of optimal order. Unfortunately, most of them are looking for a “quick fix.” Although there is NOT necessarily a quick fix for disorder, there is a SIMPLE FIX! As always, we make clear to owners...

Revising Reality in a Business

Revising Reality in a Business
Revising reality in a business becomes necessary when the real truth of function prompts cover up. Especially, if it operates like most small businesses! REALITY, for most small business owners, is a never-ending struggle to maintain control of operations by...

Labor in Order to Rest

Labor in order to rest
To all small business owners, salespersons, and managers: Please come to ORDER! Make no mistake, the secret to stress-less success is to LABOR IN ORDER TO REST. To be clear, you must LABOR diligently, purposefully, relentlessly to bring systemic ORDER to your...

A Primitive Printing Proprietorship

Proprietorship
A primitive proprietorship called Tex Lyon’s Printing altered my life’s course; leading to the development of tools for totally systematizing small businesses around the globe. Walking into that very small print shop for the first time at age fourteen; somehow, I knew...

Is Your Business Eating Itself?

The mental picture of a business eating itself is troublesome. For me, bringing to mind a promo poster for JAWS!  Yet it’s a daily occurrence in most companies. Make NO mistake; it’s NOT an uncontrollable disorder, because it is totally preventable. However, when...

Revelation to Revolution in TQM

Revolution in TQM
One of the pioneers, whose revelation for fixing quality issues in production and service, leading to a revolution in TQM (Total Quality Management), was W. Edward Deming. Deming was an educator, lecturer, author, and an internationally renowned consultant. He also...

Throw Down the Gauntlet

Throw Down The Gauntlet
When is enough, ENOUGH?  When will business owners throw down the gauntlet and issue a challenge to their employees? More importantly, a challenge to THEMSELVES. THE CHALLENGE? To defeat the ENEMY of all businesses. The adversary who opposes a clean, peaceful, and...