The True Purpose of Business

What is the true purpose of business? Most business professionals would say it’s “to make a profit.” Truth is, without profit, a business won’t survive. In short, NO profit, NO business! The dilemma with saying that out loud is, the idea of making a profit...

Customer Experience Mapping that Works

Customer Experience Mapping was an exciting side benefit we discovered, when implementing our quality assurance systems. Whereby, we mapped out our job and service processes using step-by-step prompts to ensure quality. We then added special prompts for...