It’s Time to Change Your Tune

Time to Change Your Tune
Over the years, as systems analysts for software, we have heard countless business owners claim to be too busy to work ON their business. Nevertheless, they say, “Just as soon as things slow down we’re going to implement written systems and build an operations...

Mystery of the Missing Step

Mystery of the Missing Step
The mystery of the missing step manifests itself by a sudden rash of telephone calls, emails and texts. Whereby, management and employees involved with the process of producing services and/or products all attempt to solve its mystery and ramifications. All this...

Business Order is From God

“Business order is from God!” The reply came from a resident of Orange City, Iowa. While visiting that Dutch settlement, where a musical play my wife Susan and her sister Donna wrote was being performed, we were extremely impressed by the cleanliness and order we saw...

The True Purpose of Business

Purpose of Business
What is the true purpose of business? Most business professionals would say it’s “to make a profit.” Truth is, without profit, a business won’t survive. In short, NO profit, NO business! The dilemma with saying that out loud is, the idea of making a profit...

Customer Experience Mapping that Works

customer experience mapping
Customer Experience Mapping was an exciting side benefit we discovered, when implementing our quality assurance systems. Whereby, we mapped out our job and service processes using step-by-step prompts to ensure quality. We then added special prompts for...

Take Advantage of the COVID Slowdown

Take Advantage of the COVID Slowdown
What’s the best time to implement Business Process Management in order to systematize a business? The answer is simple. Any slowdown is a great time to improve business organization. Therefore, take advantage of the COVID slowdown! More importantly, don’t let fear of...