Your Reasonable Service

Your Reasonable Service
As a business owner, what is your REASONABLE service to clients and employees? Should you deem service to clients MORE important than your employees? You may be surprised to learn, as we were, that serving employees systematically will in turn ensure quality service...

Do The Math – If You Dare!

Do the Math
When business owners hem and haw about fixing the disorganization in their business, we simply tell them, “DO THE MATH!” Think about it. What is the TRUE COST of dumb mistakes, late delivery of products & services, and frustrating workflow miscommunications in...

A Wild Enthusiastic Optimist

Wild Enthusiastic Optimist
How do you become a wild enthusiastic optimist concerning your business? Start by considering! For instance, CONSIDER how many times employees interrupt you by asking for needed instructions to move forward with their job. How often do they ask you where something is...

Under New Management

Under New Management
“Under New Management” signs, displayed on business buildings, are there to send an important message to former customers. The sign means to convey: ♦ “Things have changed around here. We’re not who we used to be!” ♦ “Our new management team will place...

Repent From Poor Business Habits

Repent of Poor Business Habits
Repent from poor business habits before it’s too late! Don’t permit confusion to reign in your business. Whereby employees, customers and others suffer the consequences of loosey-goosey workflow processes and systems. For context, the word “repent” means to turn from...

End-to-End Systematization of Business

End-to-End Systematization
End-to-End systematization of a business starts by identifying those areas causing the most errors, stress, and/or pain. In other words, those places of constant frustration in a business that keep employees scrambling, and owners up at night. Once identifying each...

Fix What You Have First

Fix What You Have
A forward-thinking business vision is important. Nevertheless, it’s more important that you FIX WHAT YOU HAVE FIRST, before taking the next step. The old adage, “A bird in the hand is worth two in the bush,” applies here. Owners of messy businesses often have a...

Ready IN Season and OUT of Season

In Season and Out of Season
Being ready IN and OUT of season should be every small business owner’s top priority. Especially, for owners who have a vision to GROW, and grow peacefully! A conscientious owner must be READY to handle an onslaught of new sales; along with operations running like a...

Controlling the Road to Success

Controlling the Road to Sucess
Controlling the road to success is a foreign concept, for those recently acquiring a small business!  Since success, in all probability, has not yet occurred for the new business owners, they have yet to consider the need for controlling that road. Most new business...

Some Things Fix Themselves?

Some things fix themselves
The belief that some things fix themselves, when referring to business problems, is a pipe dream. Nevertheless, among business professionals there is the notion that some things fix themselves just by cleaning, covering up and moving on from the mess the “THING”...

Overthinking Process Management

Overthinking process management
Overthinking process management is akin to spoiling the enjoyment of a simple neighborhood football game, by trying to incorporate complex NFL-level plays. Yes, over-analyzing the science of business operations discourages small business owners from implementing...

Homestead Rescue for Business

Homestead Rescue
You may have seen the reality TV show “Homestead Rescue,” where the Raney family attempts to rescue troubled homesteaders living “OFF the grid” in some wilderness. But now on the brink of failure. For background, the Raney family has vast knowledge and experience in...

Dangers of a Fast-Growing Business

fast growing business
A fast-growing business is exciting and stimulating for any business owner, at least for a season. However, as a business grows, so does the complexity of day-to-day operations. At this point, when a business owner doesn’t take the necessary steps to maintain control...

Stop Speaking Death to Business

Speaking Death to Business
Speaking death to business can be as natural as breathing, to some business professionals. Clearly, no one intentionally speaks death to their business. They may do it habitually, without thinking! THINK about it! Next time you are in a meeting, take careful note of...

Destroying the Works of Bamboozlement

Works of Bamboozlement
What ARE the works of bamboozlement?  To “bamboozle” is to deceive, dupe, hoodwink or fool another by underhanded methods. It also means to confuse, frustrate, or purposely throw someone off-track. If you are experiencing that in your business, I suggest you expose...

Prosperity with Purpose

Prosperity with Purpose
Prosperity with purpose is vital when making the decision to start or acquire a business! Questions for you:  What purpose would inspire and motivate you, year-after-year, to embrace the adversity that WILL come with business ownership? Likewise, what purpose...

Power to Tread on Chaos

Power to Tread on Chaos
There is only one way to attain power to tread on chaos in business operations! In short, you must take dominion, by harnessing the root cause of chaos. Therefore, systemizing workflow processes, equipment maintenance, and human resources, etc. is KEY. In addition,...

A Tightly Wound Business Owner

Tightly Wound Business Owner
“You’re a GRINDER, Philip!” my dentist told me one day, years ago. He assessed my condition as Bruxism; whereby, you grind, gnash, or clench your teeth. Yep, that was me back then; a tightly-wound business owner who carried my work frustrations home, manifesting in...

What is Your Credibility Score?

Credibilty Score
As a business owner, your credibility score with clients, vendors, and employees is determined by their direct observation. In other words, when you tell someone you will call them back, send them a late payment, or that you want to do lunch, etc…. DO YOU MEAN...

Why is WHY the Perfect Question?

Why the perfect question
Why is WHY the Perfect question? Most parents remember those persistent questions from their 3-year-old, i.e., “WHY is the sky blue?”… “WHY can’t frogs fly?”…etc. You give the child your best off-the-cuff answer, and with a puzzled look they quickly ask, “WHY?” So,...

Getting the Expected Accepted

The Expected Accepted
Getting the expected ACCEPTED by employees and others is a roadblock for many small business owners. Especially, when using VERBAL communications for their ideas and plans. Not to mention, explaining verbally how employees should perform important processes in...

The Start-Stop-Start-Stop Syndrome

Start Stop Syndrome
Do you know someone who habitually starts a project, only to stop before finishing; and then starts another? That’s someone showing signs of the “START-STOP-START-STOP Syndrome.” To be fair, we’ve all had issues with distractions, causing temporary work stoppage....