Is Your Business Eating Itself?

The mental picture of a business eating itself is troublesome. For me, bringing to mind a promo poster for JAWS!  Yet it’s a daily occurrence in most companies. Make NO mistake; it’s NOT an uncontrollable disorder, because it is totally preventable. However, when...

Revelation to Revolution in TQM

One of the pioneers, whose revelation for fixing quality issues in production and service, leading to a revolution in TQM (Total Quality Management), was W. Edward Deming. Deming was an educator, lecturer, author, and an internationally renowned consultant. He also...

Throw Down the Gauntlet

When is enough, ENOUGH?  When will business owners throw down the gauntlet and issue a challenge to their employees? More importantly, a challenge to THEMSELVES. THE CHALLENGE? To defeat the ENEMY of all businesses. The adversary who opposes a clean, peaceful, and...

Your Reasonable Service

As a business owner, what is your REASONABLE service to clients and employees? Should you deem service to clients MORE important than your employees? You may be surprised to learn, as we were, that serving employees systematically will in turn ensure quality service...