The Biggest Lie in Business History

Biggest Lie in Business History
Starting a small business in 1988, I came face to face with the biggest LIE in business history. In fact, I bought into that lie for a time, because other business owners, friends, repeated the lie. Moreover, they had no answers for fixing our operational struggles...

Fires Can’t Live Without a Source

Fires Can’t Live Without a Source
As a small business owner, “firefighting” (fires of chaos) was my daily routine, until learning that fires can’t live without a source. In fact, this known truth was life-changing when applied to our business, simply by changing from “firefighting” mode to fire source...

Kick Disrupters to the Curb

kick disrupters to the curb
“Kick disrupters to the curb!” Sounds like a harsh statement, you might think, regarding certain employees. However, for the health of your company, employee disrupters need ousting! Have you measured the cost of a disrupter in your business? More importantly, do you...

Businessman Action Figure on Display

Businessman action figure
A Businessman Action Figure. What would it symbolize, but a man (or woman) of action? It would represent a business owner, a go-to-guy-for-everything—one relied on to get the job done like a superhero, albeit, just flesh and blood. Thinking there should be a...

Why Most Management Software Stinks

Why Most Management Software Stinks
The reason why most management software stinks is, they lack certain key ingredients to solve a business owner’s dis-organizational frustrations! While featuring nice bells and whistles for tracking jobs and services, aka work, they leave the business owner high and...

Systematize Your Business to Sell It

Systematize Your Business to Sell It
A few weeks back, an excited former client called, having just returned from a month-long family vacation in Hawaii.  “Your market focus should be, ‘systematize your business to sell it,” Bob blurted out. “What do you mean, Bob?” I asked. “Philip,” he said, “I was...

Prompt & Circumstance = Quality Parade

quality parade
A “quality parade” is the result of defined PROMPTS, creating a circumstance of order in business. In other words, it publicly displays quality service and products by an interacting group of systems, which leaves nothing to chance. Furthermore, it’s where QUALITY is...

How to Stop Stupid Business Mistakes

stop stupid business mistakes
How to stop stupid business mistakes is as simple as ABC!  In fact, the solution for stopping mistakes is so obvious, most business owners and managers simply dismiss it. For this reason, production and service mistakes keep reoccurring, resulting in high employee...

1000 Haphazard Business Decisions Made Daily

business decisions
Haphazard business decisions are the accepted “norm” in most small businesses. In spite of the fact, thousands of decisions for actions are necessary to correctly process some jobs and services. Some may conclude that making 1000 decisions to process a job or service...

Measuring ROI of Management Software

measuring ROI
Knowing the real cost of business management software and measuring ROI is important! However, knowing the life-changing benefits of good management software is more important. Direct-cost compared to cost-saving benefits are the statistics needed for measuring ROI...

Small Business Owner Goes to Heaven

small business owner
Bob, a burned-out, small business owner, is driving home one night after another hectic fourteen-hour day. Exhausted, he takes a few aspirin and collapses on his bed, falling into a deep sleep. Suddenly, a peculiar sound awakens him, and he finds himself face-to-face...

How to Ensure Employee Accountability

Employee Accountability
A cry we’ve heard many times from small business owners and managers is how to ensure employee accountability in the workplace. If you are in management, then you know; as a rule, most people hate micro-management. In other words, employees don’t like someone...

Business Follow-up | A Fat Chance

Business Follow-up
Consistent Business Follow-up is sorely lacking in most small companies. How often have you heard someone say, “I’ll get back to you next week,” or “I’ll follow-up with you later concerning your issue?” And then nothing! Similarly, the most misused farewell line...

Business Mantra | We Do the Best We Can

business mantra
One of Tennessee’s (also the world’s) most famous 150-year-old companies has quite an interesting Business Mantra. My wife and I took a tour of the famed Jack Daniels Distillery a few years back and found it extremely well-organized. Their business mantra is, “Every...

Business Organization Enemy No. 1

Business Organization Enemy
Who would you say are the enemies of the state of business organization? Amazingly, business owners themselves are Business Organization Enemy No. 1.  In other words, the owner is his or her own worst enemy; the one standing in the way of bringing order to their...