Business Follow-up | A Fat Chance

Consistent Business Follow-up is sorely lacking in most small companies. How often have you heard someone say, “I’ll get back to you next week,” or “I’ll follow-up with you later concerning your issue?” And then nothing! Similarly, the most misused farewell line...

Business Mantra | We Do the Best We Can

One of Tennessee’s (also the world’s) most famous 150-year-old companies has quite an interesting Business Mantra. My wife and I took a tour of the famed Jack Daniels Distillery a few years back and found it extremely well-organized. Their business mantra is, “Every...

Circle of Mystery | A Business System Collapse

A mystery that eludes most business professionals is, the WHY—a cause for their business system collapse.  I discovered the simple truth, as to WHY, the hard way. Unexpectedly, in the process of my relentless tweaking of our written systems, I discovered the solution...

Business Organization Enemy No. 1

Who would you say are the enemies of the state of business organization? Amazingly, business owners themselves are Business Organization Enemy No. 1.  In other words, the owner is his or her own worst enemy; the one standing in the way of bringing order to their...