Customer Experience Mapping that Works

Customer Experience Mapping was an exciting side benefit we discovered, when implementing our quality assurance systems. Whereby, we mapped out our job and service processes using step-by-step prompts to ensure quality. We then added special prompts for...

Businessman Action Figure on Display

A Businessman Action Figure. What would it symbolize, but a man (or woman) of action? It would represent a business owner, a go-to-guy-for-everything—one relied on to get the job done like a superhero, albeit, just flesh and blood. Thinking there should be a...

Prompt & Circumstance = Quality Parade

A “quality parade” is the result of defined PROMPTS, creating a circumstance of order in business. In other words, it publicly displays quality service and products by an interacting group of systems, which leaves nothing to chance. Furthermore, it’s where QUALITY is...

How to Stop Stupid Business Mistakes

How to stop stupid business mistakes is as simple as ABC!  In fact, the solution for stopping mistakes is so obvious, most business owners and managers simply dismiss it. For this reason, production and service mistakes keep reoccurring, resulting in high employee...