The Customer Complaint System

customer-complaint-system
Recently, I heard someone touting a certain Customer Complaint System for businesses. Yes, he claimed it would “resolve all those many complaint issues in an expedited manner.” Sounds reasonable!? But, how much more valuable would it be to you, if you RARELY had a...

The Magoo Syndrome

magoo-type business owners
Is your business afflicted with The Magoo Syndrome?” Driving my three grown sons to lunch the other day, I looked in my rear view mirror, only to see two sets of eyes fairly bulging out of my younger sons’ heads in the backseat! “DAD!! Watch where...

Never Judge a System by Its Abuse!

system abuse
“Never judge a system by system ABUSE!” he said. That last word, particularly, rang in my ears as the talk radio host spoke about some recent, unreasoning criticisms and outright attacks on long-standing and workable systems that have proved themselves to have great...

New Wine for New Times

new business practices
Are you ready for new business practices and quality control systems to grow your business? Or will you continue with business as usual, that has brought chaos and frustration? A story has long been told, in the writings of a wise, first century physician named Luke....

Exceptions AS The Rule

exceptions rule
Some businesses and employees take to quality control systems implementation like ducks take to water; however, then there are those business exceptions! The new general manager of a certain company that was experiencing  problems, invited me to pay a visit. My...