The Customer Complaint System

customer-complaint-system
Recently, I heard someone touting a certain Customer Complaint System for businesses. Yes, he claimed it would “resolve all those many complaint issues in an expedited manner.” Sounds reasonable!? But, how much more valuable would it be to you, if you RARELY had a...

The Magoo Syndrome

magoo-type business owners
Is your business afflicted with The Magoo Syndrome?” Driving my three grown sons to lunch the other day, I looked in my rear view mirror, only to see two sets of eyes fairly bulging out of my younger sons’ heads in the backseat! “DAD!! Watch where...