Scoreboarding Part 2—Productivity

scoreboard
Scoreboarding a company’s productivity is helpful to management as well as all employees!  I hope you were able to read our last blog, SCOREBOARDING Part 1 – Benchmarking Lean Manufacturing… and that you also watched the Part 1 YouTube VIDEO linked to that...

Leadership From Ordinary to Extraordinary

leadership ordinary extraordinary
How do you take your leadership from ordinary to extraordinary? “People who are content with what they don’t know… happy to remain ignorant about what they don’t understand… complacent about what they haven’t analyzed… and comfortable living with problems they haven’t...

The Customer Complaint System

customer-complaint-system
Recently, I heard someone touting a certain Customer Complaint System for businesses. Yes, he claimed it would “resolve all those many complaint issues in an expedited manner.” Sounds reasonable!? But, how much more valuable would it be to you, if you RARELY had a...

The Magoo Syndrome

magoo-type business owners
Is your business afflicted with The Magoo Syndrome?” Driving my three grown sons to lunch the other day, I looked in my rear view mirror, only to see two sets of eyes fairly bulging out of my younger sons’ heads in the backseat! “DAD!! Watch where...