Empty Wagons and Chaotic Businesses

empty wagons
Owners of chaotic businesses make a lot of noise, but reject quality control systems that could permanently fix the problem. One man called these owners, “empty wagons.” I guess someone could set their clock by my consistent arrival at Starbucks each...

Customer Experience Mapping

customer experience mapping
You’ve probably heard the term Customer Experience Mapping being touted these days in the business world.  So, what is it? Customer Experience Mapping allows for diagrams that illustrate the stages customers go through while interacting with a business. This includes...

The Dangers of Blind Accounting

blind accounting
Are you practicing blind accounting? How much do you really know about your own company’s financials? Are you able to pull a report at any given moment on the following: 1) How much does your company owe others, and how long have you owed them? [These are your...