One of the top frustrations for business owners is, when employees stop using company procedures without notice,
Especially, after an owner spends hours carefully mapping out various standard operating procedures in hopes of improving quality and service for customers.
Unfortunately, this lack of employee adherence to standard operating procedures aka SOP’s is all too common in most small businesses.
The reason employees stop using company procedures is simple. There is NOTHING holding them accountable other than a reprimand here and there by management.
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