The Theory of Broken Windows

Recently, as a guest on TharsternTV, we compared the “Theory of Broken Windows” with the 100% System of Cleanliness in business. The “Theory of Broken Windows” introduced in 1982, impacted police work in the following decades. This theory uses broken windows as an...

Confronting the Author of Confusion

Confronting the “author of confusion,” head-on, can be intimidating, even scary! Not surprisingly, this mysterious unwelcome visitor seems to target small businesses, waiting for the opportunity to create turmoil. Some say the author of confusion is simply the ebb and...