How to Build an Operations Manual
An Operations Manual documents HOW a business operates, from opening the door in the morning, to closing the door at night. In other words, documenting a turnkey operation.
Equally important, keeping the operations manual contents up-to-date and easily accessed by employees. As a result, employees can do their job without constant supervision by management.
The company procedure manual is a valuable asset for a company seeking to grow without the headaches that usually come with business growth. In fact, those type headaches will keep management awake at night, along with the prospect of business failure.
“Big-box Stores” Operations Manual
All big–box stores, and other well-known franchises, have and use a very comprehensive policy and procedure manual. For this reason, they grow their business by simply duplicating location after location.
As a result, all locations operate by the same standards and best practices, documented in their Company-wide operations manual.
Specifically, the operations manual documents their “SYSTEM”!
With this system of quality and service, nothing is left to chance! Thus, the business hums like a symphony of order and precision. In fact, creating a manual for documenting operations is the first step in business organization through systematization.
To be sure, when the big-box stores encounter ANY non-conforming issue, they fix the problem, find the root cause, and simply update their operations manual, in all locations. Whereby, the improvement of the company is continuous.
Corrective-action for Op Manual Non-Conformance
As with any system implemented in a business, the “secret sauce” for sustaining it, is a “follow-up system”. In other words, this auditor ensures all procedures and policies are USED consistently and correctly. NOTE: USED is the keyword here!
In fact, MOST small business owners struggle with employees NOT using company procedures and systems. Therefore, a system of follow-up MUST be implemented, such as, “the System Buster Locator” also known as the CAPA – Corrective Action system.