Business Process Documentation via Checklists
Business Process Documentation via Checklists is crucial for organizing and building TRUST with customers. Moreover, for quality assurance and service assurance, checklist documents are investments that pays major dividends. In fact, they are the power behind every great company who guarantees quality and service and seeking the trust of their clients.
Checklists assure the correct completion of business procedures and processes leaving nothing to memory. Therefore, checklist should be considered as high priority in business process management.
Process Checklist are used as a minute-by-minute, hour-by-hour auditor of business operations. In other words, with all necessary prompts on a process checklist, they are more effective than audits by an auditor person.
Again, without business process documentation via checklists nothing is guaranteed, therefore a shoot-from-the-hip type operation exist. Some would say this is “business as usual” in most small businesses.
Types of Checklists Every Business Should Implement
Quality and Service Control Checklists are the ONLY way to guarantee any correct performance. Therefore, you are playing Russian-roulette with results when you guarantee quality to a customer. You may liable yourself when you guarantee service.
Preventative Maintenance Checklist insure company assets maintained for peak performance. Bottlenecks and late deliveries happen when equipment breakdowns occur during rush periods.
Daily Routine Checklists are the eyes of management to know what each employee is doing to prevent non-compliance of daily task. They keep employee accountable and focused on their duties. They also prevent unnecessary overlapping of task.
Checklists Makes Money by Preventing Rework
Over the past 25 year we have seen huge savings with quality and service control checklist. In addition to many thousands of hours saved by avoiding rework. If the airlines use them for their experienced pilots, to save lives, then a business should use them to keep customers from leaving which may save the life of the business.
Process Checklists Separates Good from Great
Most so called “good companies” will continue for years making the same mistakes over and over. Therefore, frustrating not only their clients, but their employees. They maintain their mediocrity by using the “system of apology”.
These “good companies” will continue having errors when on-boarding customers and new employees. In addition, they will continue to process jobs and services with incomplete and wrong information. Then proclaim to their customers and the rest of the world that quality is their top priority.
On the other hand, “great companies” use business checklists at crucial stages of their operations. They are relentless in business process management and the ART of continual improvement. Simply put, process checklists are a cure for chaos!